Before you apply
Do I need a visa to enter Vietnam?
It depends on your nationality, passport type, travel purpose, arrival port, and length of stay. You can use our Visa Checker to get quick guidance. If your situation is not straightforward, contact support before submitting your request.
Which service option should I choose?
Choose the option based on your travel date, document readiness, and urgency. If your trip is close or your application has a problem, choose an urgent option or contact support so we can review the case before confirming the best path.
What is the difference between eVisa support and Visa on Arrival support?
eVisa support is for preparing and supporting an online Vietnam eVisa request. Visa on Arrival support is a different route that may be relevant only for eligible urgent or special cases. Vietnam GoEasy reviews the situation before confirming whether a VOA route is suitable.
What is the difference between single entry and multiple entry?
Single entry allows one entry into Vietnam during the visa validity period. Multiple entry allows more than one entry during the validity period, if the approved visa type allows it. Choose multiple entry if you plan to leave Vietnam and re-enter during the same trip.
Do children need their own visa?
Usually yes, unless the child is covered by a valid exemption or a specific official rule. Each child with a separate passport should normally be treated as a separate applicant in the order form.
Do I need a visa for Phu Quoc Island?
Some travelers may be eligible for Phu Quoc-specific visa-free entry under certain conditions. However, if you plan to travel beyond Phu Quoc, stay longer than the allowed period, or enter through another route, you may still need a visa. Contact support if you are unsure.
I am Vietnamese overseas. Do I still need a visa?
If you travel with a foreign passport, you may need a visa or may qualify for a visa exemption certificate depending on your background and documents. Vietnam GoEasy can review your travel plan and suggest the appropriate direction, but final rules depend on official authorities.
Should I choose tourism or business purpose?
Choose the purpose that best matches your real trip. Tourism is usually for leisure, family visits, holidays, or short personal travel. Business is usually for meetings, events, market visits, or business-related travel. If you are not sure which purpose fits your situation, contact support before submitting.
Do I need a visa if I only transit through Vietnam?
It depends on your route, airport, passport, whether you leave the transit area, and how long you stay between flights. If you pass immigration, collect baggage, change airports, or stay overnight, a visa may be needed. Contact support if your transit plan is not simple.
What is the difference between eVisa, Visa on Arrival support, and Embassy visa?
An eVisa is an online visa route for eligible travel situations. Visa on Arrival support is a different route that may be used only in suitable urgent or special cases after review. Embassy or consular visa routes may be relevant for cases outside normal eVisa support. Vietnam GoEasy can help you understand which direction may fit your trip.
Do I need an account to use Vietnam GoEasy?
No account is required. You submit your request, receive an order reference, and use that reference with your contact email or phone when communicating with support or checking order status.
Documents and applicant details
What information is required for each applicant?
Each applicant currently provides five main details: full name, passport number, date of birth, nationality, and passport expiry date, plus a passport bio page upload and portrait photo upload.
What documents should I prepare before starting?
Prepare a clear passport bio page, a recent portrait photo, your travel dates, entry and exit ports, and one main contact email / phone for the order. If you have multiple applicants, prepare documents for each traveler.
What are the passport requirements?
Your passport should be valid, readable, and normally valid for at least six months beyond your planned travel date. The passport bio page should show the full page, including photo, personal information, passport number, and machine-readable lines.
What are the photo requirements?
Use a recent portrait photo with a clear face, neutral framing, no heavy shadow, and a plain background where possible. Avoid sunglasses, hats that hide the face, blurry images, screenshots of low quality, or heavily edited photos.
Can I upload a phone photo of my passport?
Yes, as long as it is clear, in color, not cropped, not blurry, and all passport details are readable. If the photo is unclear, support may ask you to upload a better version.
What if I enter the wrong passport number or wrong personal information?
Contact support as soon as possible. Some mistakes may be corrected if found early, while other errors may require a new request. The sooner you notify us, the more options we may have to help.
What if I do not have my hotel address yet?
You may continue if the hotel or address is not available yet. Support may ask you to provide or confirm it later if it becomes necessary for the request.
What if I do not have a flight ticket yet?
You can leave the flight number blank if you have not purchased a ticket yet. If flight details later become important for an urgent case or airport service, support will ask you to provide them.
Do you need my exact arrival date?
Yes, the arrival date is important because the visa validity period depends on the dates submitted. You should choose a date that matches your travel plan as closely as possible.
Can I enter Vietnam before the approved visa start date?
No. You should not enter before the approved validity start date. If your travel date changes earlier, contact support to review what options may be available.
Can I enter Vietnam after the approved visa start date?
Usually, you can enter after the start date as long as the visa is still valid and the entry conditions match your approved visa. You must still leave before the visa expires.
Can I leave Vietnam after the visa expiry date?
No. You should leave Vietnam on or before the visa expiry date. Overstaying can lead to penalties or other complications.
Can I change my entry port after the visa is approved?
For eVisa travel, the entry port should match the approved visa information. If you need to change your port, contact support before travel because a new request may be needed.
Can I enter Vietnam through a different port than the one on my visa?
You should use the entry port shown on your approved visa or entry document. If you need to change your arrival port, contact support before travel because a new request or different handling may be needed.
Do I need to print my eVisa or approval document?
You should keep both a digital copy and a printed copy if possible. Airport staff or airline staff may ask to see your visa or approval document before boarding or on arrival, so having a printed copy can help avoid avoidable delays.
Urgent support
How does urgent eVisa support work?
For urgent cases, Vietnam GoEasy reviews your travel situation and documents before confirming support. We only proceed when your case appears suitable for urgent handling. In the rare event that we believe your case is not suitable or carries unusual risk, we will inform you before processing and provide a refund where applicable.
When should I choose urgent support?
Choose urgent support when your travel date is close, your previous application is pending too long, you entered incorrect information, or you need faster review and follow-up. If you are unsure, contact support before submitting.
Can Vietnam GoEasy help during weekends or holidays?
Vietnam GoEasy provides support through hotline, email, WhatsApp, Telegram, Viber, and other popular chat apps. Availability and outcome may still depend on timing, document quality, and official working conditions.
Do you guarantee visa approval?
Vietnam GoEasy does not issue visas and final decisions are made by official authorities. However, for urgent cases, we review your documents and travel situation before confirming support, and we only proceed when the case appears suitable for urgent handling.
Can you help if my profile is complicated?
We can review cases involving unusual travel history, document concerns, past mistakes, or other special circumstances. If we believe the case is not suitable for urgent processing, we will tell you early instead of treating it like a normal request.
Can you support urgent cases during Vietnamese holidays?
We can still receive and review urgent requests during holidays or peak periods, but timing and availability may be affected by official working conditions, document quality, and case details. If your travel date is close to a holiday, contact support as early as possible.
Payment, order status, and refund
How do I know my order has been received?
After you submit the request, the website creates an order reference. Keep this reference because it helps you track the order and communicate with support.
How can I check my order status?
Use the Check Status page and enter your order reference. The public tracking page shows safe status information without exposing passport numbers, uploaded files, payment details, or internal notes.
How will I receive my result?
When a result or document is available, Vietnam GoEasy will send it to the email or contact method connected with your order. Please check your inbox and spam/junk folder if you do not see an expected email.
What payment methods are available?
After submitting your request, you will see a payment summary. When online payment is available, you can continue to the payment provider. If online payment is not available for your order, support will provide the safest available payment instructions.
Is online payment secure?
Payment is handled through the selected payment provider rather than by storing card details directly on the website. Always review the payment summary carefully before continuing.
Why was my card or payment not accepted?
Payment can fail because of card restrictions, bank security checks, incorrect billing details, browser issues, or payment provider limitations. Try again, use another payment method if available, or contact support.
Can I cancel my order?
If you have not paid yet, you can simply stop before payment. If payment has already been made, contact support as soon as possible. Refund eligibility depends on the status of review, processing, and service work already performed.
Will I receive a receipt or confirmation?
You should keep your order reference and any payment confirmation from the payment provider. Vietnam GoEasy support can also help confirm order details when needed.
Airport and arrival support
Can I add airport support services?
Yes. Depending on availability, you can request Arrival Fast Track, airport pickup / dropoff, or visa on arrival support as optional add-ons. Our support team will do its best to arrange a smooth, comfortable arrival experience and help make your first moments in Vietnam easier and more enjoyable.
Who should consider Arrival Fast Track?
Arrival Fast Track may be helpful for first-time visitors, families with children, elderly travelers, business travelers, travelers with tight schedules, or anyone who wants a smoother arrival experience at the airport.
Is Fast Track available for both arrival and departure?
Vietnam GoEasy currently focuses on arrival support. If you need departure or connecting-flight assistance, contact support so we can check availability before confirming.
What information is needed for airport pickup or dropoff?
Support may ask for arrival airport, arrival date and time, flight number if available, number of travelers, vehicle preference, luggage needs, and hotel or destination address if available.
How can I contact my driver or airport assistant?
After the service is reviewed and confirmed, support will provide the most suitable contact or meeting instructions. If your flight changes, notify support as early as possible.
What documents should I bring to the airport?
Bring your valid passport, approved visa or entry document if applicable, printed or digital copies of important documents, flight details, hotel or contact information, and any documents requested by support.
What if I forget to bring a portrait photo?
Do not rely on being able to take photos at the airport. Prepare the required photo before travel whenever possible. For some airport or VOA-related situations, support may advise you on practical options if an issue occurs.
What if I have a problem at the arrival airport?
Contact Vietnam GoEasy support immediately using the contact method connected with your order. If you have confirmed arrival support, follow the meeting instructions and contact details provided by the support team. The exact help available depends on the service confirmed for your case and airport conditions at that time.
Privacy and support
How does Vietnam GoEasy protect my information?
We handle traveler details, passport files, and uploaded documents with privacy awareness. Access is limited to support and processing needs connected to the request.
How can I contact support?
Support is available through hotline, email, WhatsApp, Telegram, Viber, and other popular chat apps, depending on your preferred contact method. For urgent cases, include your order reference, travel date, selected service, email, and phone / WhatsApp.
Is Vietnam GoEasy an official government website?
No. Vietnam GoEasy is a private travel assistance service and is not affiliated with the Government of Vietnam or Vietnam Immigration Department. Travelers may also choose to apply directly through official government channels without using our service.