Your privacy matters to us
Vietnam GoEasy is a private travel-assistance service. We help travelers with Vietnam eVisa assistance, urgent visa support, eVisa correction, airport Fast Track, and related service communication.
This Privacy Policy explains what information we may collect, why we use it, when it may be shared, and how you can contact us about updates or privacy-related questions.
Information we may collect
To review, prepare, correct, or support a Vietnam travel request, we may collect information submitted through our website, order forms, email, WhatsApp, Telegram, live chat, or other support channels.
- Traveler details: full name, nationality, date of birth, passport number, passport expiry date, and travel purpose.
- Documents and files: passport image, portrait photo, eVisa file, previous visa result, invitation or sponsor documents where relevant.
- Travel information: planned arrival date, exit date, airport or border gate, flight details, hotel or address information when needed for the service.
- Contact and order information: email address, phone number, support messages, order reference, service type, and payment reference.
How we use your information
We use your information only for purposes connected with the service you requested or our customer support operations.
| Purpose | Examples of use |
|---|---|
| Service review | Checking your visa purpose, timing, nationality, document quality, and available support option. |
| Preparation and support | Preparing service details, correction requests, airport support details, or follow-up information. |
| Communication | Contacting you about missing files, payment, order status, urgency, result delivery, or next steps. |
| Security and records | Keeping internal records needed for service quality, dispute review, fraud prevention, and operational compliance. |
Service review
Examples of use: Checking your visa purpose, timing, nationality, document quality, and available support option.
Preparation and support
Examples of use: Preparing service details, correction requests, airport support details, or follow-up information.
Communication
Examples of use: Contacting you about missing files, payment, order status, urgency, result delivery, or next steps.
Security and records
Examples of use: Keeping internal records needed for service quality, dispute review, fraud prevention, and operational compliance.
When information may be shared
We do not sell your personal information. Your information may be shared only when reasonably needed to provide the requested service or comply with applicable requirements.
- With authorized Vietnam GoEasy staff who need the information to handle your request.
- With service partners, airport support teams, payment providers, or communication platforms when needed for the service process.
- With relevant authorities or official systems when a visa-related request must be submitted, corrected, reviewed, or supported.
- When required for legal, security, fraud-prevention, payment, dispute, or compliance reasons.
How we protect your information
We take reasonable technical and operational measures to help protect traveler documents and personal information from unauthorized access, misuse, loss, or disclosure.
- Access is limited to people who need the information for service handling or support.
- Sensitive files are handled through controlled systems and service channels.
- We review operational access and service records where needed for quality and security.
- No online system is completely risk-free, so travelers should avoid sending unnecessary sensitive information.
Website, cookies, and communication data
Like most service websites, Vietnam GoEasy may process basic technical and communication data to keep the site working, improve the service experience, and respond accurately.
- Browser, device, page visit, approximate technical, or security-related information may be recorded.
- Cookies or similar tools may be used to support site functionality, order flow, analytics, or service continuity.
- Messages sent through WhatsApp, Telegram, email, or live chat may be kept so our team can follow up correctly.
- Third-party platforms may apply their own privacy and security policies when you use their channels.
Corrections, updates, and retention
You are responsible for providing accurate information. If something is wrong or outdated, contact us as soon as possible so we can check what can still be updated.
- You may ask us to update contact details or submitted information when operationally possible.
- If a visa or airport service has already been submitted, arranged, or completed, changes may be limited.
- Some records may be retained for service history, payment review, dispute handling, legal, security, or accounting reasons.
- When retention is no longer needed, information may be deleted, archived, or anonymized according to operational needs.
Privacy FAQ
Do you sell my personal information?
No. Vietnam GoEasy does not sell traveler personal information.
Why do you need passport and travel details?
Visa and airport-assistance services require accurate traveler, passport, timing, and document information so our team can review the request and prepare the correct support option.
Can I ask to update my submitted information?
Yes. Contact us as soon as possible. Updates may be possible before submission or arrangement, but they may be limited after a request has already been processed or completed.
Do WhatsApp, Telegram, or payment platforms have their own policies?
Yes. Third-party communication and payment platforms may process data under their own privacy and security policies.
Who should I contact about privacy questions?
Email support@vietnamgoeasy.com or use our support channels and clearly mention that your request is about privacy or submitted information.
Need to update traveler information?
Contact support as soon as possible if a passport detail, photo, travel date, contact channel, or submitted file needs review.